Refund Policy

Last updated: 15 October 2026

Natlig provides professional services, such as brand protection, security testing, marketing and software development. We don’t sell products or take payments on this website.

1. Your agreement comes first

Each engagement has a written proposal or agreement. If it sets out cancellation or refund terms, those terms apply. This policy covers anything the agreement doesn’t.

2. Free services

Consultations and the free Brand Scan cost nothing, so no payment or refund is involved.

3. Cancelling an engagement

• Before work starts: we refund any advance you paid, less third-party costs already spent on your behalf (for example domains, software licences, stock media or filing fees).
• After work starts: you pay for work completed up to the date we receive your written cancellation. If you prepaid for work we haven’t started, we refund that part.
• Monthly retainers: cancel with 30 days written notice. The month in progress is not refunded.

4. What we can’t refund

• Advertising budgets once spent on platforms such as Google or Meta. Those are governed by the platform’s own terms.
• Fees already paid to third parties for you, such as influencer or creator fees, domain registrations, licences or official filing fees.
• Work that has been delivered and accepted.

5. If we can’t deliver

If we are unable to deliver part of an agreed service, we refund the fees for the part we didn’t deliver.

6. How to ask for a refund

Email info@natlig.com with the subject "Refund request", your invoice number and the reason. We will reply within 15 working days. Approved refunds are paid to the original payment method within 15 working days, with GST adjusted through a credit note where it applies.

7. Disagreements

If you’re unhappy with how a refund request was handled, contact our Grievance Officer (details in our Privacy Policy). Our Terms and Conditions explain the law and courts that apply.